Support

Made to Order, Shipping, FAQ
 

Made to Order

We don't like clutter, who does? In an effort to be sustainable, we only want to make products we know have a home. Each piece is handmade, one at a time in our San Diego studio. Turn-around time varies by product and is specified in the description. If you lack a lot of patience (the struggle is real), reach out to us via email and we will do our best to accommodate. 

Shipping

We do keep a small inventory of products on hand. If you picked one of those, your product will be in the mail within 5 days. All homewares are shipped via USPS unless otherwise requested (with varied cost). All furniture is shipped via USPS or Courier on a case by case basis.

 

Return Policy

We want you to be happy. We try to photograph and describe everything in detail so you feel confident in your purchase. If you have a change of heart once your receive your product, please contact kelly@dovetailsanddarts.com within 7 days of receiving the items. Since we're a small business, we do not offer refunds but if you're not happy with your purchase, we will gladly offer store credit to use on a future purchase. All returned merchandise must be unused and in original condition. You will be responsible for the return shipping charge and all items must be returned within 10 days of receiving the item.
 
Please allow up to two weeks for the processing of your return from the date we receive your purchase. Please ensure that the item(s) are sent back through a traceable and/or insurable method as akin & co is not responsible for any returned packages not received. 

You may cancel your order anytime before your order has been shipped.  Once your order has been processed and shipped, you will receive your tracking number and at that time, we are unable to cancel your order and the above Return Policy applies. Return shipping is not covered. Unfortunately, all Made to Order pieces can not be returned.

Warranty Policy

Our products are made using sustainably sourced hardwoods which are known for strength and longevity. Please treat your pieces with care. Wood is like a low maintenance plant that needs some fresh oil or wax every now and then. Go to our care page for more details on how to keep your wood looking fresh, just like you.

Danish Cord is meant to last for up to 50 years. Just in case, we've got you covered for any rips or stains up to two years from purchase. For older product, we are happy to repair rips or stains for an added cost.